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We relaunched our website on June 24th, 2022. If you had an account on our older store that operated from 2010 to 2022, it has not migrated to this fully new website.

If you are trying to log in to re-download past purchases, please contact our customer service team with the relevant order numbers and they should be able to reissue those downloads to you.

Customer service will send you your re-download links through the Bits & Mortar website, which has a digital bookshelf feature intended for long-term use. (That said, please make local and cloud backups that you control yourself! Websites, especially those of small companies such as ours, aren’t a permanent storage solution.)